TL
Theresa L
1 reviews | Active since Dec 2025
02 Dec 2025, 14:34
Cell C cancelations
I canceled a contract on 15 October 2025 via the stores phone as all cancelations must be done via phone. The lady assured me on 1 December 2025 my phone will be on pay as you go. My bank account was debited on 1 December 2015 with R465. I phoned the store and no cancelation was logged on the system. I had to phone again to cancel but on 1 January 2025 they still going to debit me with R465. How is this my fault. I asked that the call must be traced as it was recorded. Still waiting on a reply on my e mail. But this service is really ridiculous. I must mention however that Neo at Mall@Carnival branch had been very helpful with a very nice and calm manner.
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Replies (2)TL
Theresa L's updateReviewer Update
02 Dec 2025, 14:35Sorry 1 Dec 2025
And 1 Jan 2026
And 1 Jan 2026
TL
Theresa L's update02 Dec 2025, 14:35
Reviewer Update
Sorry 1 Dec 2025
And 1 Jan 2026
And 1 Jan 2026
Cell C's replyOfficial
02 Dec 2025, 14:43Dear Theresa L,
Thank you for reaching out, and we sincerely apologise for the frustration and inconvenience you’ve experienced. We understand how upsetting this situation must be, especially after you followed the correct cancellation process and were assured your line would migrate to prepaid.
Please note that we have escalated your query to our support team for an urgent investigation, including the request to trace and review the original cancellation call. Once the assessment is completed, our team will provide detailed feedback on the next steps.
We truly appreciate your patience, and we’re glad to hear that Neo at the Mall@Carnival branch was able to assist you kindly during this process.
Cell C | CM
Thank you for reaching out, and we sincerely apologise for the frustration and inconvenience you’ve experienced. We understand how upsetting this situation must be, especially after you followed the correct cancellation process and were assured your line would migrate to prepaid.
Please note that we have escalated your query to our support team for an urgent investigation, including the request to trace and review the original cancellation call. Once the assessment is completed, our team will provide detailed feedback on the next steps.
We truly appreciate your patience, and we’re glad to hear that Neo at the Mall@Carnival branch was able to assist you kindly during this process.
Cell C | CM
Cell C's reply02 Dec 2025, 14:43
Official
Dear Theresa L,
Thank you for reaching out, and we sincerely apologise for the frustration and inconvenience you’ve experienced. We understand how upsetting this situation must be, especially after you followed the correct cancellation process and were assured your line would migrate to prepaid.
Please note that we have escalated your query to our support team for an urgent investigation, including the request to trace and review the original cancellation call. Once the assessment is completed, our team will provide detailed feedback on the next steps.
We truly appreciate your patience, and we’re glad to hear that Neo at the Mall@Carnival branch was able to assist you kindly during this process.
Cell C | CM
Thank you for reaching out, and we sincerely apologise for the frustration and inconvenience you’ve experienced. We understand how upsetting this situation must be, especially after you followed the correct cancellation process and were assured your line would migrate to prepaid.
Please note that we have escalated your query to our support team for an urgent investigation, including the request to trace and review the original cancellation call. Once the assessment is completed, our team will provide detailed feedback on the next steps.
We truly appreciate your patience, and we’re glad to hear that Neo at the Mall@Carnival branch was able to assist you kindly during this process.
Cell C | CM