Cell C cancelation nightmare

I have been trying to cancel a new line that I took out with Cell C at the beginning of January. I exercised to option to cancel the new contract within the alloted 7 days and received a cancelation case ref number *** on 18 January 2021.

I was informed the process will take about 7-10 working days. After the 7-10 days passed I saw that the line is still active on my profile and I started inquiring why the product is still active. After being transferred from one dept to another for more than a few I finally thought I have reached the end of the agony that is trying to deal with cell c when I received another ref number *** during wich the agent informed me that the line will be cancelled within 48 hours.

It is now 16 February 2021 another week has passed and still no confirmed cancellation. I have honoured all my obligations in a timely manner and still cell c has not been able to fulfill their SLA in this regard.

At this stage I am paying for a router that I don't even have anymore vecause I gad to return it to Cell C. So as this stage they are *****ing money from me as I am paying for a product that is in their possession.

I have been a cell c customer for close to 10 years but if you are cobsidering taking out a new cell phone or data contract I would advise you to rather take up a conteact from ANY other provider because the service at Cell C is nonexistent to say the least.