CELL C CANAL WALK SHOCKING SERVICE!!!!!!!

I'm totally astounded by the shocking service I have recieved arty Cell C Canal walk. I ordered a Samsung Galaxy Note 10. KK called me Fri 1st to say it's arrived and there's a special on for the day. I went in to get my phone. We were going to migrate a data contract to a new package in order to take the phone on that contract instead of owning a new one. He then said this contract isn't processing so I can't get the phone now. He got me to sign a document and started that this would hold the deal so I could still ferry it till Monday. Called him the next day here did the contact status is changed but the office who can authorize the deal is closed till Mon. We arranged that I would come in then. I called in Mon to be told Kk is off. I asked the consultant if she or anyone knew about my order. No one did. Explained about the deal she said it's not possible. I explained about the signed doc. She spoke to Carl the manager eventually they compensated me by putting a credit against the contract. 2 weeks later I call top speak to Carl first speak to a consultant leaving a message for assistant manager to call. Then a day last called again spoke top assistant manager who didn't know I wanted to speak to him. He told me he would converse with Carl and get back to me. 4 days later I finally hit hold of Carl here assured me my issue was taken care of. He firstly arranged a sim swap as mine was faulty. Secondly I complained of issues with my now battery. I asked him to arrange me a loan phone and let me know when he had. Once again not a word it's been a week. I'm horrified by the total lackadaisical bad service I recieved there. Technically I'm a VIP client setting I'm spending R20 000 on a phone. What SHOCKING SERVICE. The whole store is full of *********** people. !!!!!!! IT'S UNACCEPTABLE!!!!