Cell C - Can your service get any worse?

What absolutely BAD service one gets from Cell C. My was due for an upgrade in Dec 2020. We went online and chose an acceptable option, where we were advised a representative will contact us back. The next day my husband was contacted regarding the upgrade. All sounded good. When we received the first invoice it showed two contracts. After contacting them to find out what was going on they absolutely give NO assistance. My husband had to speak with 8 different people to get an answer. Where they said he requested a new contract..... How do you apply for a new contract when you selected upgrade?.... How do you apply for a new contract without completing document and supplying supporting documents? How on earth do you get advised 12 months earlier that you cannot amend your current contract without supplying supporting documents BUT you can get a new contract without any documents? Just to get the telephonic recordings might take up to 6months... really... Cell C messed up and they want to delay the process for 6 months so that the client will forget about it... This does not seem fair to the client at all.

Now.. we have to pay the double account, then we must pay an additional R200.00 to cancel the old contract. Then we have to wait for the old number to go over to Top-Up so that we can activate the "new" contract (which we did not ask for) and only then can we try to do a sim swop to keep the old number.

WOW!!!! Cell C.... you are really something.. Probably the WORST service we have ever received.