ZM
Zerina M

1 reviews | Active since Oct 2019

09 Apr 2024, 15:21

Cell C can tarnish a person name credit score & ITC

Good day I'm Zerina Cell c is now 1 place that can mess and **** up your credit score and ITC for nothing early last month I received an email from CSS attorney regarding my 2018 cell c contract that's wasn't paid up however it was a 24 month contact paid it up then after that I was granted credit for additional 3 upgrade with I'm still currently playing of monthly my 2 contacts with cell c so how come I only get informed now after +- 5 years that an 2018 account wasn't paid up this bull just don't make sense to I called cell c bt the consultants cannot give me relevant information regarding this handed over account of 2018 I need information and prove where I ddnt pay this account and if so why grant me additional 3 lines / contracts after a non payment on previous account I need clarity asap

Regards Zerina ID ***

Contact ***

0
Replies (5)
Cell C
Cell C's reply09 Apr 2024, 15:37
Official
Dear Zerina Mohammed,

Thank you for contacting Cell C.

We appreciate your loyalty and are truly sorry for the poor service you've experienced. We understand the frustration caused by receiving unexpected communications regarding past accounts, and apologize for any inconvenience this may have caused you. We want to investigate and address this right away as this is not the level of service we aim to provide.

Please note that we have referred your query to our Team who will be in touch with you within 24-48 working hours.

Regards,
Cell C | GN


ZM
Zerina M's update09 Apr 2024, 16:06
Reviewer Update
I will appreciate it if your team get back to me with all relevant details regarding this matter

Regards
Zerina
ZM
Zerina M's update09 Apr 2024, 16:26
Reviewer Update
Thank you


ZM
Zerina M's update10 Apr 2024, 10:59
Reviewer Update
Good day
Nelisiwe called me just now and this morning but her calls keeps on cutting

ZM
Zerina M's update10 Apr 2024, 11:10
Reviewer Update
Ohk thank you