Cell C can only change the bundle type if they made the mistake.

I accidentally loaded a monthly bundle instead of a once off bundle and immediately contacted the Cell C call center to have the bundle removed and the correct one loaded. I did not use the data as I have some remaining.

After 3 attempts at their contact center and being cut off twice, the response was that they can only remove the bundle if the mistake was made by the agent. As I have loaded the data myself, using their self service app, it cannot be removed and I will have to pay for it.

Phoning them does not help... everyone has the same message... I sent an email and are still waiting for a response.

Cell C, can this practice please be stopped, according to the Consumer Protection Act (68 of 2008) - the customer is allowed a cooling off period and I am sure this sort of goods fall into the ambit of the act.