CELL C CALLING CUSTOMERS A *****

We drove today from Cape Gate to Cell C in Cavendish to purchase a Samsung S20 Ultra. Before leaving Cape Gate, I called the Cavendish branch to enquire if they have stock firstly, to which they said they did. We then drove through (also note, since Canal Walk branch was closed today due to a positive covid case, and tygervalley didnt answer my 9 call attempts from 9.30am-2pm today for some reason), forcing us to drive out to the southern suburbs. We arrived at cavendish and asked to speak to Zeenat as she told me to request on the phone, but she was not in the store at the time. She then came back to "assist us", but seems like she didnt have much knowledge on a lot we asked since her colleague had to shout most of the answers out to us from her desk. Nonetheless, Zeenat gave us a price of one of your higher packages of course but after doing research we knew we wanted the 3gb package as we saw on your website. I then asked if we cant rather get the 3gb package (not 5gb which she assumed we would take) and then found out you COULD actually do this with the samsung s20 ultra. In no way did she give us any extra info on anything, its like we had to fish out answers from her.

Zeenat then said we can walk around a bit while waiting approval from the credit company who is now working from home and apparently cannot answer calls so they only respond via email.

We walked around for about 1 hour and came back. My boyfriend asked Zeenat how long would we still wait and cant she enquire by someone up to how long we need to wait approval for the contract. She then goes to Feroz, your manager i assume and he says it can take UP TO 24HOURS. When we asked why she initially told us 1-2 hours, she responded "thats what happened last time".

We decided to not purchase the phone from cell c as we couldn't wait any longer and your agents at home who suppose to approve stuff were clearly too busy. The female colleague with Zeenat again shouted from the printer when we asked Zeenat about approvals and delivery.

Nonetheless, we took our documents and left your store at 12.45.

Now this part probably upsets me most. Zeenat phoned my boyfriend to say the approval was denied. He then asked why, to which she said (and i heard as well) due to *****. Both of us being shocked, we then asked how is that even possible. Zeenat then said we submitted a printed copy of his bank statements which are *****elant. My boyfriend then asked if we cannot bring bank statements from the bank to which she said no because it already shows he is a *******. Before hanging up, he asked her to forward the email where it says he is a ***** to which she sent him a screenshot that says "DECLINED-DOCUMENTS FAILED VALIDATION" now PLEASE tell where it says ***** and who does Zeenat think she is to call us a *****????????? My boyfriend called the number she was chatting to him from, which Peter answered and said she is out of the store (again). He then asked to speak to Feroz which was conveniently out of the store as well. We asked for Feroz to call back, it has been more than 3 hours and still, nothing. I am honestly so happy that we did not end up giving cell c any money. A company with such poor service surely does not deserve our hard earned money, especially after saying he is a *****. Also, my boyfriend asked while on the phone if we can bring the original bank statements to which she said it wont change that his a *****, but over whatsapp afterwards she said we can try bringing the original docs. So is she really inexperienced or was Zeenat just not in the mood to help her customers? Every question we asked she answered the shortest possible way. Thus to say we a ***** tops the whole experience. Cell C can keep their phones and their contracts. Id rather spend more money at a company who values their customers.