RS
Riaan S

1 reviews | Active since Sept 2012

03 Sept 2023, 06:06

Cell C call centre staff *********** customers!

In August my wife was contacted by an agent on your sales department regarding a contract upgrade. He then spoke to me and I explained that I was already being conned by Cell C as I had a Huawei contract for R390 pm that went up to R590 a month and couldn't afford another contract for R500. As that would work out to over R1000. He assured me the R590 would be resolved and taken back to R390 and would only continue to February 2024. Upon this information I agreed to upgrade. Afterwards I still ended up ****ing paying R590. I logged a hello Peter complaint and yesterday I was contacted by a consultant staying that the R590 was for now for all 3 phones. Yet this ****ing morning I see on the cell c app that I must pay R1102 at the end of September. So you're consultants are trained to lie, manipulate and deceive in order to get customers now!!!! *********** and thieving ****s. Trying to swindle me because you goverment tokens ran cell c into the ground. **** this... I'm not getting **********. No payment. Black list me. I couldn't give a ****. I tried resolving this. Listen to your recordings!! Done with this now!

0
Replies (3)
Cell C
Cell C's reply03 Sept 2023, 07:52
Official
Dear  Riaan Scheepers 

Thank you for getting in touch.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

Please note that authentication needs to be done in order for our Team to assist, thus please avail yourself for our call. We have referred your bill dispute to our Team, we will be in touch within 24-48 working hours to further assist. 

Regards,
^TM 
RS
Riaan S's update03 Sept 2023, 08:13
Reviewer Update
Do what you want. Staff are ****ing dumb and lie. I will not pay R590 when I signed to pay R390. Get ****ed.
Cell C
Cell C's reply03 Sept 2023, 08:18
Official
Our Team will be in touch to assist.

Regards,
^TM