1 reviews | Active since Dec 2014
Cell C call centre is *****ulently renewing contracts and *****ing from customers
Cell C is falsely renewing contracts and robbing customers via debit orders thereafter. An agent J Singh went and renewed an inactive contract on number ending with 5664 claiming she spoke to me and I agreed. This was in October 2023. I have beeeen going into their store in Cresta mall Joburg, phoning their very *********** call centre. Sending affidavits and statements but nothing. They have been robbing me since then till mow with continuous debit orders. I went into their store again yesterday. The lady there put me on a phone with a Refielwe who acknowledged the contract is inactive and no calls were ever made si ce renewal just to tell me in another sentence "you could have given the sim so someone else". Wowww REALLY. Funny because Someone Else didn't make or received calls either? Refielwe's manager was going to phone me back k before close of business yesterday (Friday). I am still waiting and they still enjoy the benefits of my money and carenoghing to ***** this shamelessly from me who have been a customer of theirs for 18 years!!!! I asked "cancel this . Rdfielwe reckoned "oh well only on 15 October 2025". The are hell bent on *****ing from me for another month. I am now hell bent on taking the ***** committed by Cell C to the Ombudsman.
This after he says he managed to retrieve various calls where I say I do not wish to renew the contracts but rather want to cancel it, yet the contract was renewed on their side. I asked "who authorized the renewal if the contract?". He confirmed he doesn't know who they spoke to but is adamant I didn't call when I have gone full circle. I told his sales team over and over why could no one refer the request to their customer service? Or are they more focused on false renewing of contracts to boost their revenue.
My question is why am I being debited for a contract I didn't renew? Cell C cannot answer how they *****ulently renewed the contract? Johnny found the all but doesn't know who it is they are talking to. I guess it's me and the ombudsman seeing that they refuse to refund the money they stole from me through falsely renewing contracts.
Cell C is dishonest in their sales numbers!
This after he says he managed to retrieve various calls where I say I do not wish to renew the contracts but rather want to cancel it, yet the contract was renewed on their side. I asked "who authorized the renewal if the contract?". He confirmed he doesn't know who they spoke to but is adamant I didn't call when I have gone full circle. I told his sales team over and over why could no one refer the request to their customer service? Or are they more focused on false renewing of contracts to boost their revenue.
My question is why am I being debited for a contract I didn't renew? Cell C cannot answer how they *****ulently renewed the contract? Johnny found the all but doesn't know who it is they are talking to. I guess it's me and the ombudsman seeing that they refuse to refund the money they stole from me through falsely renewing contracts.
Cell C is dishonest in their sales numbers!
Your agents are arrogant to say the least.
I will let the ombudsman decide.
Your agents are arrogant to say the least.
I will let the ombudsman decide.
It means nothing to you.
It means nothing to you.