1 reviews | Active since Sept 2018
Cell C Call Centre dissapointing to say the least, so unhelpful & unprofessional!
I had an emergency with my daughters phone this evening, wanted to determine why it's not working, the agent insist to get 100% security questions from me, then tell me she is unable to help as I have answered a question wrong, I ask for her supervisor, then she puts me on another queue to eventually be cut off. I saw for myself, Cell C.
Good morning Clarence
We apologize for the manner in which this matter was handled and for the inconvenience caused.
A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
The consultant validates the information on the system by asking the customer a number of questions and if the customers' answers do not match the information on the system then the consultant is unable to assist.
Regards
Cell C | PN
Good morning Clarence
We apologize for the manner in which this matter was handled and for the inconvenience caused.
A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
The consultant validates the information on the system by asking the customer a number of questions and if the customers' answers do not match the information on the system then the consultant is unable to assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact number today and has not received any response regarding the email he sent you.
Regards
Cell C | PN
Moses could not get hold of you on your contact number today and has not received any response regarding the email he sent you.
Regards
Cell C | PN