Cell C call Centre bad service

<p>I took out a contract for a data sim with 5Gb day time data and 5Gb night time data (there's a promo that will double the data, so it's 10gb day and 10gb night) for R199 per month which was activated on 09 March so I'm still in my 7 day window period to cancel etc<br />after receiving the SIM card, I happened to notice that the same package for the sim card and double data, UT also inclusive of an LTE router is R279, I'd rather pay an extra R80 and get the router as well <br />I've phoned the call Centre about 5 times today and nobody can give me a proper response, I get pushed around to the customer service department, then the sales department and it goes back and forth but nobody can give me a solid answer, some say it's a matter of changing, some say I must cancel and apply for a new one, some not sure even what should happen<br />i got the SIM card, all I want is the router as well and I pay extra on my contract, what is so hard about that?</p>