TR
Trishna R

1 reviews | Active since Jul 2015

11 Feb 2016, 22:36

Cell C Call Centre agents and Managers untrained!

I have called in on several occasions,spoke to nokwanda mpuncosi, TL NIcholas Chetty ,sibusiso Nkosi , TL toitsioni seutane, ntombizanele lethane and finally spoke to her manager itumeleng lethane.. he was very unhelpful and kept lifting the mouthpiece on the headset up and down confirming that he was not even paying attention to my query and eventually dropped the call on me leaving my query unanswered and 1 hour wasted on the phone to useless cell c representatives!<br> I have reached my wits end with cell c and cannot continue any longer being billed incorrectly and not given a chance to even query and sort it out! My experience will be posted in the paper and all social media sites as well as consumer watch and the ombudsman! !!

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Replies (1)
Cell C
Cell C's reply12 Feb 2016, 08:06
Official
Hello trishna,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,