MP
Mathapelo P
1 reviews | Active since Jul 2023
18 Jul 2023, 11:43
Cell C Call Centre Agent
Your agents are beyond rude!!! I regret getting a contract with Cell C yerrr!!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
18 Jul 2023, 12:04Dear Mathapelo Pitso,
Thank you for reaching out to us and bring this matter to our attention.
Please receive our sincere apology for the unpleasant service you have experienced with us. Kindly send us the details of the incident so that we can look into this matter as we take customer service experience very seriously.
Regards
^GN
Thank you for reaching out to us and bring this matter to our attention.
Please receive our sincere apology for the unpleasant service you have experienced with us. Kindly send us the details of the incident so that we can look into this matter as we take customer service experience very seriously.
Regards
^GN
Best regards,
Cell C's reply18 Jul 2023, 12:04
Official
Dear Mathapelo Pitso,
Thank you for reaching out to us and bring this matter to our attention.
Please receive our sincere apology for the unpleasant service you have experienced with us. Kindly send us the details of the incident so that we can look into this matter as we take customer service experience very seriously.
Regards
^GN
Thank you for reaching out to us and bring this matter to our attention.
Please receive our sincere apology for the unpleasant service you have experienced with us. Kindly send us the details of the incident so that we can look into this matter as we take customer service experience very seriously.
Regards
^GN
Best regards,
MP
Mathapelo P's updateReviewer Update
18 Jul 2023, 12:29Check whoever called me today. I'm beyond furious. ***
MP
Mathapelo P's update18 Jul 2023, 12:29
Reviewer Update
Check whoever called me today. I'm beyond furious. ***
Cell C's replyOfficial
18 Jul 2023, 13:16Dear Mathapelo Pitso,
Please provide the number you were contacted from and the name of the consultant so that we can check.
Regards
^GN
Please provide the number you were contacted from and the name of the consultant so that we can check.
Regards
^GN
Best regards,
Cell C's reply18 Jul 2023, 13:16
Official
Dear Mathapelo Pitso,
Please provide the number you were contacted from and the name of the consultant so that we can check.
Regards
^GN
Please provide the number you were contacted from and the name of the consultant so that we can check.
Regards
^GN
Best regards,
MP
Mathapelo P's updateReviewer Update
18 Jul 2023, 13:31+*** I didn't even hear her name it was too noisy
MP
Mathapelo P's update18 Jul 2023, 13:31
Reviewer Update
+*** I didn't even hear her name it was too noisy
Cell C's replyOfficial
18 Jul 2023, 13:46Dear Mathapelo Pitso,
The call was from our Collections Department.
We have escalated the matter to our Team so we can look into the matter and assist.
Regards,
^TN
The call was from our Collections Department.
We have escalated the matter to our Team so we can look into the matter and assist.
Regards,
^TN
Best regards,
Cell C's reply18 Jul 2023, 13:46
Official
Dear Mathapelo Pitso,
The call was from our Collections Department.
We have escalated the matter to our Team so we can look into the matter and assist.
Regards,
^TN
The call was from our Collections Department.
We have escalated the matter to our Team so we can look into the matter and assist.
Regards,
^TN
Best regards,
MP
Mathapelo P's updateReviewer Update
18 Jul 2023, 14:00Yes that department. Very rude, not giving me an ear and rudely hung up 😡 I work with customers daily and not in my entire work experience I've treated a customer this way. It's beyond disgusting
MP
Mathapelo P's update18 Jul 2023, 14:00
Reviewer Update
Yes that department. Very rude, not giving me an ear and rudely hung up 😡 I work with customers daily and not in my entire work experience I've treated a customer this way. It's beyond disgusting
Cell C's replyOfficial
18 Jul 2023, 14:09Dear Mathapelo Pitso,
Apologies for the appalling service received.
We have noted your concerns and the matter has been escalated to our Team to further assist.
Regards
^GN
Apologies for the appalling service received.
We have noted your concerns and the matter has been escalated to our Team to further assist.
Regards
^GN
Best regards,
Cell C's reply18 Jul 2023, 14:09
Official
Dear Mathapelo Pitso,
Apologies for the appalling service received.
We have noted your concerns and the matter has been escalated to our Team to further assist.
Regards
^GN
Apologies for the appalling service received.
We have noted your concerns and the matter has been escalated to our Team to further assist.
Regards
^GN
Best regards,