CELL C CALL CENTERS AND CELL C EASTGATE SHOCKING SERVICE

"CELL C CELLULAR SERVICE PROVIDER covering up for the CELL C CALL CENTRES, CELL C STORE MANAGEMENT and the CELL C CUSTOMER SERVICE ADVISERS at CELL C STORE EASTGATE JOHANNESBURG. Twice within a couple of weeks I was advised incorrectly and provided with inaccurate information by Cell C Customer Care Agents and Management. CELL C MANAGEMENT IN THE CALL CENTRE AND STORE ADMITTED CONSUTANTS ADVISED ME INCORRECTLY-PROOF AVAILABLE. This resulted in me as the consumer / customer getting the run around depositing monies into CELL C account but a few days later again, disconnecting my business cellular line because of their call center staff give me the incorrect information, then cancelling my CELL C contract with immediate effect, handing me over to their attorneys “immediately” being harassed by Cell C attorney’s several times a day, this all because I approached Cell C Store Eastgate Customer Service Department for advice on having my line reconnected, as it is impossible to get through to the CELL C EXLUSIVE DEPARTMENT CALL CENTER, even after all of the frustration, driving to Cell C Eastgate, to be provided the incorrect Cell C Customer Service number by Cell C Eastgate Customer Care Agents. After being advised by Mr Mbusi on of the Cell C Customer Service Agents at Cell C Eastgate, to go to the Hyperama in Eastgate mall and pay an amount of R 5487 to have my Cell C contract phone reconnected. When I asked Mr Mbusi how long it would take for Cell C to reconnect my line, the store manageress Mrs. Adrianna overheard our conversation, she then called me away from Mr. Mbusi the Cell C Customer Service Consultant and said I should not listen to Mr. Mbusi advice, as this is false and incorrect. As this was now the second time within a couple of weeks I experienced the same misleading information from Cell C representatives, I said this is unacceptable service from a reputable cellular service provider and asked for Mrs. Adrianna direct manager contact details (e-mail address and direct line) as by which time I have been so frustrated by not being able to get through to the correct divisions and people at the Cell C Call Centers. Me asking for the Cell C Store Manageress senior contact details, immediately created chaos at Cell C Store Eastgate, I was shouted at and Mrs. Adrianna ran into the back office, another white female a collogue of hers (Who refused to give me her name) also screaming and shouting at me requesting me to leave the store immediately and also threatened to call the Eastgate Mall security, forcing me to leave the Eastgate Mall Cell C store. Thereafter I got a call from a man at Cell C Head Office, apparently from Cell C Head Office Legal Department, who ensured me that Cell C is within their legal rights and my contract has been hand over to their Legal Attorneys. Since the day that I was provided with the wrong information by Mr. Mbusi at Cell C Eastgate I get called several times a day by the CELL C appointed attorneys, requesting a ridiculous amount in access of R 23 000. I rate Cell C (SA) and in particular Cell C Store Eastgate JHB as the worst most unprofessional Cellular Service Provider acting and providing the utmost opposite "Customer Service Experience" as published on the CELL C BILL OF RIGHTS in the CELL C EASTGATE STORE The most *********, unprofessional and totally not unacceptable service I have ever experienced and believe CELL C is totally out of line in terms of the Customer Consumer Act. I assumed CELL C was a reputable well establish Cellular Service Provider and CELLULAR STORE, yet I am left speechless. There are so many reputable CELLULAR SERVICE PROVDERS to choose from somehow I made to the wrong decision and definitely experienced the most shocking Service ever. I have been a CELL C client for many years, and towards the end of 2017 I was well aware my contract should be ending or upgraded soon with CELL C, before I knew it I received a call from the CELL C call center sales call center and was directed to CELL C Store Eastgate JHB. A few months ago I was contact by the Cell C Sales Division Call Center and upgraded on my existing contract I then upgraded my contract to a V.I.P status for buniness use. Thereafter I then went to the Cell C store in Eastgate Jhb were the customer care consultant who assisted me with a new handset At the store I was shocked seeing how disrespectful some staff members and management was towards customer, clearly because of a lack of knowledge and experience. Mpho who assisted me very professionally, was interrupted several times by Cell C Eastgate Management and Staff, to such an irritating extent that I eventually said Mpho should train the Cell C Eastgate store management and staff after hours. Bearing in mind as a small business owner, there were a few weeks and months we experienced some financial difficulties, and fell behind on some payments with all accounts, including Private Banking Cheque, Credit Cards and Corporate Retailing. What I find very strange is that all accounts in my personal and business are 100% up to date, besides Cell C refusing to listen and assist the Customer.