SR
Senzekile R
1 reviews | Active since Aug 2014
16 Nov 2018, 12:08
Cell C call center
Good day I have been a cell c client for 3 years and I thought the service was good until I spoke to Sindi this morning via their customer care line. I don't even know where to begin but in a nutshell, I wanted to apply for a contract and thanks to her I'll even cancel cell c as my network provider. And to think I've spend so much monthly on airtime and only to be treated like that it is absolutely uncalled for. And I have had other friends warn me about using it as my provider because they were also unsatisfied with the call center assistance. I shall be joining them today.
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Replies (2)
Cell C's replyOfficial
16 Nov 2018, 12:34Good afternoon Senzekile
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the management team at our call center to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the management team at our call center to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply16 Nov 2018, 12:34
Official
Good afternoon Senzekile
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the management team at our call center to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the management team at our call center to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
SR
Senzekile R's updateReviewer Update
16 Nov 2018, 13:10Thank you, I'll still move to another service provider. I was apparently supposed to be called back by anyone who could assist me to subscribe to a contract. Since my business is not needed, I'll proceed to a network provider that is interested.
SR
Senzekile R's update16 Nov 2018, 13:10
Reviewer Update
Thank you, I'll still move to another service provider. I was apparently supposed to be called back by anyone who could assist me to subscribe to a contract. Since my business is not needed, I'll proceed to a network provider that is interested.