Cell C / C Surance lack of response

Good day

Logged a query for my insurance debits on the Cell C website on 11 September. First response was received 06 October. To date I have not received a call and the person e-mailing my keeps saying that they cannot assist unless I advise what my query is but it is stated clearly in the website enquiry logged on 11 September.

My account has 3 debits on it but should only have 2. Cell C Customer Care can only see 2. I have tried contacting your C Surance customer care. When attempting to leave a message due to high call volumes, as instructed, the line just goes engaged.

Cell C and C Surance seems to be a nightmare to deal with 90% of the time.