Cell C C surance is so unhelpful.. there is no feedback from them and non what so ever responds from them.. there service is sucks.

This is my second handset from cell c... i tried to get insurance from them from my first handset .. i gave up because there was no help and no responds from anyone. Then my phone got Lost .. and could not claim Because Cell c did not insure my phone ..

I recently just got my handset ( Samsung Galaxy J5 ) about 2 to 3 months ago... I tried calling C surance for a whole month now... .. but most irritating part is to hold on for more then 45 min .. i got to speak to someone that told me they will assist me and called me back within 24 hours if not then i must go to the nearest Cell c shop.. went there , they gave me a form to fill in and email to c surance , Got a ticket nr 317617 .. . NO ONE CALLED BACK AGAIN.... I called back the next day spoke to Thando whom made my call Urgent to be called back .... still no responds.... called again spoke to Charmaine Ref: ********** 8- ********** 120.181273 She also promised that they will attend to my call ...I've talked to several people NO ASSISTANCE !!!!!!!!!!!!!!!!!!!!!!!!! What the hell must i do next