Cell C - C Surance

I submitted an insurance claim on 18/11. I called Cell C insurance numerous times, for the call to simply drop after holding for over 20 minutes. They then after I had to call in again for feedback told me on 10/12 that they had deducted the incorrect premium from me for over a year. If I did not pay this they would not process my claim, even though this was their mistake. They told me I had to pay for 18 months when it was in fact only 15 months. I paid them on 20/12. They let me know on 28/12 to choose a phone and a collection store. Only to tel me the day after that they are still waiting for my premium correction to be processed. It's now been 6 weeks and I have still not receieved proper feedback or service. Cell C, C surance is the worst. I do not recommend anyone take up their service.