Cell C C-Surance: Absolutely ***********!

Cell C and C-Surance have gone to new levels to prove how *********** they are!! I booked my damaged phone in for repairs in November. It took them two months to finally identify that I am indeed insured with C-Surance (which is supposedly part of Cell-C?). Thereafter, they quoted me an incorrect excess. After waiting another three weeks, they finally corrected my excess amount (this is now 7 February 2019). I duly made payment after my pay-day later that month, and was informed that my device has been booked in for repair and will be ready within 14 business days.

Today, I get informed that my phone was delivered back to the Cell-C store, unrepaired, because of no communication between C-Surance and the repair centre, and that I need to go back to the Cell-C store to book my phone back in for repair!!!

Cell-C needs to get their act together, and make sure that their one hand knows what their other hand is doing!