CELL C - C SURANCE

I have insured my phone with cell C, I was told that I`m insured by 15 000. my [hone got ****** in December and my claim was approved. They emailed options for me to choose from and I didn`t like all of the as they were of very lower value compared to my phone and my insured value. I chose one of them but the following day I emailed them cancelling my option cause I saw the value of the phones the gave me. They said yes I`m isured with that amount but that didn`t mean I`ll get that value. I asked why is that and what does the statement ``You are insure by 12 000- 15 000 mean?`` They didn`t answer me on that question. I asked why was I only given lesser options, they said they did that because they didn`t have other phones in stock. That`s not all, when I went to the store to get the phone that I hate, the phone was not there, they said there have been a ******* at the store so I can not get the phone. Its been two weeks now still no one has phoned regarding the si called *******. The inconvenience these people are causing is costing me bigtime as I do not have a functioning cell phone anymore. These people are *****es. Its beginning of May now.