Cell c - C insurance terrible service and horrible waiting response

<p>I was ****** and they took my Iphone 5s, opened a case at the police station and blocked my sim card. I submitted the affadavit, ID copy and insurance claim form at Menlyn cellc, the lazy cellc consultant did not scan the documents correctly and she did not sign the insurance claim form. I called c insurance (by the way i was calling no response for almost an hour) the first c insurance call centre lady answered said there was missing information and the line got cut off, why didnt they call me on the alternative number when they saw that my information was missing. I called again and the second c insurance call centre agent said the information was submitted. A week passes by no response, i called again (again on hold for more than 30 minutes) the c insurance call centre lady says my ID Copy and insurance claim form is missing. I went to Kolonnade mall at Cellc to resubmit the guy completed and signed the form and resent everything. I called the next day c insurance they received all the documents and requested me to pay the excess and send them proof of payment. I did that on friday 31st March 2017, tried calling saturday morning because at 11:00 am they close, no response from them they send me from pillar to post. I called Monday 03rd April 2017 they say the received the excess but they dont have stock for Iphone 5s. I called today 04th April 2017 they say that they dont think they will have stock of Iphone 5s and the options they give me is Samsung and Huawei. I asked how much am I covered for which is R5699, so I asked if they can call Kollonade mall and pay them for the Iphone 5s because they have it in stock, they refused. They say they only work with their suppliers and they dont have Iphone 5s. Im very angry i want my Iphone 5 s now its been two weeks, i cant take the other brands because all my details i will be able to re-access them with my icloud account.</p>