CELL C C GALLERIA MALL, ********* SALES BEHAVIOR WITH STAFF

I have been a Cell C customer for some time , i subsequently also have accounts with two other cellular service providers for work purposes.

All i can say is that up till now i have ONLY received terrible service from the branch at Galleria in Amanzimtoti. I can deal with bad service, but my recent dealings have brought about ********* behavior of the first degree. I am shocked that CELL C allows this type of ********* behavior with its employees!

Please take note that i have other contracts for work purposes with MTN and Vodacom. I use multiple phones daily, so i make sure i am always covered. I have been on their premium contracts.

In the first incident, i met with Vice/co branch manager to sort out my contract. I took a data bundle for 20 GIGS. NOT ONCE DID SHE TELL ME THAT HALF WAS NIGHT TIME DATA. I have 2 points here. Either the employee is just plain *********, a ***** and is just there to make the deal, because after i questioned it i was told i signed the paperwork. The only other thing it could be is that the employee is trained to be ********* and close the deals. I know people will say i should read small print, but i have never had these issues with other providers, and regardless, one places a little trust in the person to be ethical.

The second incident, is when putting the deal together, i was asked for insurance. My answer was simple, " No , huawei phones allow you a free screen repair and a fix if damaged, just like my last huawei phone, correct ? " . The vice/ co manageress said that is correct sir !! Long story short, it turns out that the lite range is not covered for damage ( like my P9 Mate was). Obviously extremely irritated, i take this issue to the Manager at the CELL C shop in GALLERIA, and she just brushed it off. SHE BASICALLY SAID ITS MY PROBLEM AND I MUST SORT IT OUT AND THAT HER STAFF WEREN'T AT FAULT. Again extremely ********* by the co/vice manageress ( clearly a born *****) , and now by the manageress.

Clearly Cell C either has staff issues in its Galleria operation or Cell C actually supports this type of ********* behavior??????????????????? Please i would love an answer to this.

In the interim, i have cancelled my wireless with Cell C and have switched all my sales reps contracts.

I simply cannot deal with *******! Should Cell C take this and for once show some interest, i have the manageress's name and the vice that did the deals.

Regards