Hellopeter
Share Your Experience
SH
Stephen H

1 reviews | Active since Mar 2009

21 Sept 2020, 09:42

Cell C (C for yourself how bad their service is)...

I do not know what else to do anymore. I have already raised a HelloPeter ticket without any resolve. When trying to call them on their 084135 help desk number, they cannot help you without a CellC number (THIS IS A FIBRE SUPPORT) it has no number. My line speed issue has not been resolved since 3 Sep. I do NOT want a call centre person to phone me, I want either a supervisor or higher up as this cannot continue in this manner. Each time a call centre staff member phones (EACH TIME) they say they'll look into it, phone back and they never phone back and the issue is still not solved! I have even raised a ticket via email with them, and they just reply with ticket is closed. If I had the option for zero stars, I would choose that!!!

0
Replies (3)
Cell C
Cell C's reply21 Sept 2020, 09:52
Official
Good Morning Stephen 

Please note that your query is still active and the Fibre Team is working on it. 

We are doing a follow up on the matter and will provide feedback as soon as possible. 

^NS 
SH
Stephen H's update21 Sept 2020, 14:42
Reviewer Update
On Sep 17th I had pretty much the same response:

Hi Stephen

We are making a follow-up on your query and requested that you be contacted with an update to your query.

We apologize for the inconvenience this issue has caused.

^NZ

It's 4 days later and nothing. How can I take these responses seriously if nobody communicates via any form of formal communication to give updates on the situation?
Please be advised that this is way beyond the contractual barriers and you are in breach of contract!

Cell C
Cell C's reply21 Sept 2020, 15:30
Official
We understand the frustration caused and want to reassure you that our team is still working on your query. 

^NS