1 reviews | Active since Jul 2016

06 Nov 2020, 13:36

Cell C - "C" for ****

I have been a customer with you Cell C for a year now. My account is up to date and paid every month. However for the last two months I cannot use the data that I pay for every month as I cannot access the data. I have done everything that I can think of to re-establish connection without avail. this includes using the SIM card in various devices. This leads me to conclude that the issues that I am experiencing could only be with CellC!!!!

I am very irritated with this situation as I went into this agreement with CellC for various reasons and are paying for a product that is at this point absolutely useless to me. I tried to contact them through phone calls and emails without success in order resolve this matter. It appears as though they just do not care. I will not recommend them to anybody!!!!!!!!!!!!!!!!!!!!! I am going to find a service provider that actually appreciates my business and cares about the service that they provide to their customers.

0
Replies (4)
Cell C
Cell C's reply06 Nov 2020, 14:30
Official
Hi Sarel 

Thank you for writing to us. We are committed to assisting you promptly. 

Kindly reply privately and provide us with the number in question or your ID number so that we can access your account. 

^MM

Best regards,

Cell C
Cell C's reply06 Nov 2020, 14:31
Official
Good day  Sarel 

Thank for getting in touch. 

The matter will be escalated to our Network Team for assistance. We sincerely apologies for the inconvenience caused. 

^NT  

Best regards,

's update06 Nov 2020, 15:01
Reviewer Update
So are you going to contact me? Your response is very confusing.........................
's update09 Nov 2020, 09:37
Reviewer Update
Still no response from cell c. No email, no calls - NOTHING. It appears as though the above response from them is as much as their clients can expect. STEAR CLEAR OF cellc