Cell C & C-Fibre rendered the worst Services I have ever had to experience....Horrible!!!

I am like many people depended on a reliable, fair, stable and trustworthy mobile & WiFi service provider. My choice was Cell C & C-Fibre. My choice is been a poor one with Horrible experiences in the last 6 months. I cannot be more disillusioned and upset than right now...and this is a process that has been coming for months.

Please note, this is my experience with this ISP and Mobile services: From speaking to Cell C & Cfibre support to using the Cell C App - there is SOOOO Much room for improvement there and i cannot believe how many staff I've spoken to just simply does not do the right thing for their cleint nor the thing right for the client... Today I am with cell C mobile, but my phone shows I'm on a Vodacom network. This change happened somewhere in Mid 2020 in my area. NOW when I call Cell C Support - I use my airtime as it is no longer seen as a Cell C support service to a cell c client. When I asked Cell Service to help resolve this , I got a " I'm so sorry we don't know how this is happening, but Cell C is using Vodacom networks in places". I know this too, but charging me for being placed on hold by my service provider for very lengthy periods is simply unforgivable !!! AND very bad client service.

In my time with Cell C I've updated my details a few times, since I joined Cell C- but when saving the changes, I've encountered error messages. When I call support to report this error - I have to to verify myself. BUT there has almost never been a match because they have different details than mine. SO, if Cell C cannot confirm it is me - they simply ask you to call back. If you insist for more discussion, they have even hung up on me.

The call centre for Cell C & C-Fibre are very unreliable, very defensive when asked questions; very evasive when asked to direct the call to a senior person , have made me "hang on for 10 minutes or more and or drops the call ( without calling back), or simply comes back and says, they have no answer. No excuses, no client focus, No respect for the client's time; NO sense of urgency; The one time in 12 months I get to speak to a supervisor - he promises to call me back with some info - and I'm still waiting, PLUS the issue at hand is still not resolved - YET Cell C sent me an email stating they have closed the case!!! CFibre support team is equally unreliable, bad at helping their clients, very bad for not calling back and NEVER Offered to contact OPENSERVE when I reported an issue. Instead, I was instructed to call OPENSERVE and state my case directly with them; YET, all the SMS's and or comms regarding my line only has CFibre contact details. CFibre refused to contact OPENSERVE stating it is not their fault if I cannot access some Internet services because they do not own the service - only the billing!!! To date this is my situation: I have two mobile numbers from cell C - One i am using, but the second I never requested and never activated but I am getting billed for it. I cannot cancel it because Cell C says I always fail the verification / security test. BTW - one of the security question they ask me is how many lines / contracts I have with cell C - and until a few days ago, I did not know I had 4!!! 2 x Fibre & 2 x Mobile!!!!! The staff and tech support in general are absolutely poor at client service. Poor at resolving issues. Poor at managing client expectations and has shown little trust in me as a client, even though they have my details on their system. Case in point for the latter - I received an SMS yesterday (25 Feb 2021) informing me that my network speed will be increased to 100Mbps AND my subscription will INCREASE from the 1st April 2021.. This sounds all OK< BUT Here are some facts that irritated me about this: a) I have not requested this; b) I have already put in a request to cancel my mobile & Fibre services with Cell C & CFibre as early as 1st Feb 2021. c) When I call CFibre, the service agent that I must ask OPENSERVE why they want to increase my account & SPEED? She said ( i'm rewording now) she cannot trust me saying I have an SMS, so must first email it to Cfibre support and when they see the email they will contact me - Really?? They've proven unreliable in getting back to me for months now... When I asked her if we can simply resolve this while i was on the call, she said no, not without seeing the prove of the SMS!!

I will not recommend CellC to anyone. I will not recommedn anyone uses Cfibre either. I cannot say my experience with cell C & CFibre was pleasant - in fact it has been the biggest pain for 2020 and still is today. The attitude, tone of voice, lack of genuine empathy. poor knowledge displayed, no regard shown for client's needs and the very poor standards of services rendered are some of the top reasons why I am leaving Cell C ASAP.