Cell C C-Fibre Cancellation ****

On 18 May I received a letter from C-Fibre notifying me that SADV is migrating all lines to Vumatel from 1st June 2021 and my line will now cost R949 from R699. I sent an email to *** to notify them that I want to cancel the line, I got no response and sent a follow up email on 21 May to which no response was received. I decided to call and follow up and spoke to Thandeka who said my emails had been received and i should send my personal information to support, which I did the same day, no response to that either. The following Monday i called and followed up and was told my request is with retentions and should be sorted within 48 hours. In 3 days i got no feedback and I decided to call on the 27th. I was told my line will be cancelled and i need to serve a month notice that will end on June 30th. I questioned the total number of days that it does not add up to 30 calendar days but more and I asked why are they adding days so they can debit my account the amount of R949. The agent could not answer me, I called again on 31 May to query this and speak to a manager. A manager by the name of Jabulani called me and he basically told me that Cell C runs month to month and irrespective on when you cancel they will debit you. I told him the contract says 30 calender days and not 1st of the month as he suggested. This makes no sense that I have to pay R250 more to cancel a fibre line with Cell C. I will be taking this further, because they allow for pro rated amounts to be debited when you join but not when you cancel. They have added 10 more days to my notice period just so they can debit my account. This is ********* business behavior.