CELL C BUSINESS- the WORST place to deal with!

The worst experience of my life!!!!

I have been a Cell C BUSINESS client for almost 15 years now!

Their service and customer care was always at a premium level, but my experience over the last month has been less than satisfactory.

I have been due for a cellphone upgrade for quite some time now, but held out knowing that the new iPhone 15 was to be launched on 12 September at the yearly Apple event.

I began emailing Cell C on the 10th of September to reserve an iPhone 15 pro max 1TB, and have asked them to please get a sale consultant to contact me to discuss my contract options based on my current usage.

I received no word back from Cell C in this regard (but at this point it was understandable as they had no stock in South Africa yet).

After learning that South Africa would receive stock at the end of September, I began emailing more frequently to ask the same questions as above. I began calling every 2 days to ask what was happening, and the response was always “I will escalate to my supervisor and a sales consultant will give you a call”.

The above continued until yesterday, when I really got frustrated…

Cell C advised they were getting stock on 16 October, so I called and this time asked to speak to a supervisor.

The supervisor in the call Center took my call, and said that I should email her directly (which I did), and if no one had contacted me by 2pm, to please email again- which I did.

I also had to call Cell C 2 more times on the 16th. What makes it worse is that in the past (as a business customer), we could call their number *** which was straight to the business department. Now, this number goes to customer care, and you have to answer questions from them, and when they end the call to transfer you, you’ll be told “please note the business department operates 7 days a week, 24 hours a day on the number ***”…. I F@&$ING know that, because I’ve just called on that number and have complained about the issue for the last year, but NOTHING gets done!

A different supervisor said she will call me back yesterday, or this morning… still nothing!!!!

I am fed up. I am tired of CELL C. We have spent a lot of money with this company having multiple contracts!