LN
Lamula N

1 reviews | Active since Oct 2013

19 Feb 2019, 18:09

Cell C Business Service is Atrocious

I have been going back and forth with ********** regarding my wi-fi line and how often i am unable to connect and do work, for the past 2 days i have not been able to connect, and when this package was sold to me it was sold to me as a 4G connection, what i have found this past 4 months is that this connection hardly if ever holds which results in me not being able to execute my duties... The technical team at cell c, just sit behind a desk and and try diagnose a problem, which has done nothing for me,

there is a clear problem in my area and i have requested that they dispatch a team to investigate, no feedback was ever given, i have a 24 month contract with Cell C and believe that they are not meeting the end of the SLA,

if this problem does not get diagnosed and fixed i want out, it is impossible that amidst these issues, when i drive to the suburbs i have clear connection on my phone, are you guys prioritising clients based on salaries, class or race?

I spend 1000s on my personal contract as well which is just as bad when i am at work....

how is this going to be fixed???

0
Replies (1)
Cell C
Cell C's reply20 Feb 2019, 07:59
Official
Good morning Lamula

We apologize for the poor service you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
 
Regards
Cell C | PN