1 reviews | Active since Jun 2017
<p>Well we decided to move from Vodacom to Cell C and this transition was absolutely a blizz. No problems at all the service that I have received then was just 10 out of 10. Unfortunately that is where it stopped................. </p> <p>We battaled with service coverage since 29 September 2016, had millions of complaints and they made promises regarding the coverage. Still yet everymonth we have paid our accounts. We have been promised to please be patient as we will have better coverage in Janaury - well that never happened. It was so bad that they have given me a SD Number to return my Data Unit as there was just no signal this was done and returned on the 23 January to the Village Mall Store in Hartbee****rtdam. Then the frustrations even become worse, as no one but NO ONE FEELS A DAM ABOUT THEIR CLIENTS, as they just don't worry or don't care that they provide such bad service. You can never speak to the right person, no one phones you back and that is when I have decided enough is enough and informed them that I will reverse my debit orders and pay them monthly. Well it just get worse mail was send with the payment deducting for the Unit that was in there possesion since 23 January, April account I see they only credit me a portion for the data line, but it was returned in Janaury, phone again going through the whole motion and not to get cross as the poor people that want to help cannot help and no one at Management gives a dam......So the 1st June they just deduct my monthly payment plus the amount that I have deducted due to not having the unit. enough is enough is someone actually interesting of keeping their clients even if it might seem not a problem for them. But to put your head in the sand does not work, and I have told the Lady that I have spoken to this morning that I cannot be cross with her as she was kind but nothing will happen, reversed my transanction again and will only pay what is due. This is just not accetpable at all 'POOR SERVICE" it is beyond the poorest service that I have ever received in my life............</p>
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
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