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LM
Lutendo M

1 reviews | Active since Aug 2018

30 Aug 2018, 15:20

Cell C Bullying Tactics for their faults!!!!

I requested a limit to be loaded on my data contract but Cell C did not load and the account ballooned. Cell C wants me to pay for what they caused as they didn't load a limit on my contract. I have requested that the matter be escalated to the supervisor but the team does not give me the details of their supervisor or manager. Every month Cell C debits my account but i keep on reversing the debit and this is bullying from Cell C. i currently have four contracts with Cell C and i have never experienced this bullying since my first contract with Cell C. Please sort this out as it is affecting my credit score!!!!!

0
Replies (8)
Cell C
Cell C's reply30 Aug 2018, 15:26
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

LM
Lutendo M's update30 Aug 2018, 15:51
Reviewer Update
Hi Thanks, i seem to have missed your call, can you call again.
Cell C
Cell C's reply31 Aug 2018, 08:00
Official

Noted, you will be contacted again.

Regards

Cell C | PN

LM
Lutendo M's update27 Sept 2018, 20:38
Reviewer Update
I see the debt order has come through my account again, I was give the impression that the matter was resolved. I got a call from one your officials and he gave me impression that the issue was cleared. I will be reversing the debt order
Cell C
Cell C's reply28 Sept 2018, 08:36
Official

Good morning Lutendo

We will get one of our team members to assist.

Regards

Cell C | PN

Cell C
Cell C's reply28 Sept 2018, 14:49
Official

Danielle confirmed that she contacted you and advised that the matter will be escalated to Business for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply02 Oct 2018, 10:10
Official

As per feedback from Business, you have been contacted and assisted with this matter.

Regards

Cell C | PN

LM
Lutendo M's update30 Oct 2018, 18:34
Reviewer Update
Please note that the matter is not resolved as i was only asked to provide more information and Skhumbuzo Ndhlovu I don't think Cellc is committed to resolving my complaint. You have not given me feedback since the email below. Now, I see my account has been debited. I got a message about resolution of my query, it required me to rate if the query was resolved satisfactory. How can I respond without knowing if my query was resolved or not? Thanks