Cell C - Bullying Tactics

My contract with Cell C expired at the end of December 2024. I then tried to upgrade but the agents always refused to send me a contract to review it. Eventually I decided to trust them on Wednesday 19 February. However, the agent did not explain that I would be required to sign a new debit order, which I was expected to do on a link on my phone. I refused to do this because I do not think it is safe. Three days later on Saturday 22 February, I went to the Cell C store in Menlyn Mall, in the hope of upgrading the contract. They advised they should be able to assist me because 48 hours had passed since the debit order mandate. However, although very helpful, they were unable to assist me because despite 48 hours passing, the debit order mandate had not been cancelled. Consequently, I decided to cancel my contract (the month-to-month contract I now have). However, apparently I cannot do this because the debit order mandate is still pending, even though it is 5 days later. The consultant to whom I spoke earlier said she would log a case and if I heard nothing within 48 hours, I would have to call them again. This is nothing but a situation of Cell C bullying a client, which is distasteful. After what has happened, I will definitely be cancelling my contract. These bullying tactics are most *********.