Cell C - BULLIES - Deeply regret doing business with them.

I took out a contract with Cell C in April of 2019 and they would debit my bank account monthly. In May of 2020 i lost my job due to Covid 19, however i made arrangements with them that i will be paying via EFT. I have never missed a payment every month by the 28th my spouse would EFT the money to Cell C banking details, i have not missed one payment, however i am now struggling to close this contract, as i have been advised that there is an arrears on the account but how could that be if i have never missed a payment this has even been confirmed with numerous telesales consultants over the last couple of months. Also the arrear amount keeps changing , ranging from anything from R100 - R550. I have even called several times and explained this to numerous individuals advising that i am not in arrears. call logged 12/04/2021 at 14:56, case *** and was advised that i should get a call 2 days later and never did, this is only one call which i documented, but there were many calls made to resolve this matter. This has been a continuous struggle for the passed year now, with every call im still back at square one. and every time i call them and confirm my details i pass the phone to my wife, they do not want to speak to her but cant assist me in Afrikaans either. Cell C has been bullying me for funds which i do not owe them, we have religiously been paying the R185 every month and yet the sim has been deactivated for almost a year, but we have been paying for the minutes and data which has been non existent.