Cell C - Breach of Contract/Pathetic Service

I had taken out a data package with Cell C in July 2014. One of the conditions I clearly stipulated was that I wanted a package that was capped. I was offered a 2GB package for R149 that met this requirement. I ensured I clarified my expectation and the Cell C representative confirmed that this will be the only cost and once the 2GB is reached, it would cut off and I would have to top up with airtime. He even put this confirmation on e-mail which i have.<br> I was surprised then to see a bill much higher than the R149 in January 2015 that contradicted our agreement. I contacted the Cell C customer service centre to have them a) confirm that it will have a cap that doesn't exceed the agreed amount and b) reverse the Jan bill that exceeded the said amount. The consultants and team leaders kept on giving me new reference numbers every time i called (over a space of 2 months) and not surprising agreed with me that it should be capped and the excess reversed however other departments within Cell C were not helping them resolve the issue. So this has not yet been resolved. Cell C are not honouring their agreements and service levels are pathetic to say the least!!!