CELL C BREACH OF CONTRACT AND OWES ME A NEW PHONE DUE TO NO COVERAGE /POOR SERVICE

<p>CELL C TOOK 11 DAYS TO DO A SIM SWAP, 1 MONTH TO REPLY MY COMPLAINTS AND EMAILS. SEE REPLY BELOW FROM CELL C IN LOWER CASE AND MY COMMENTS IN UPPER CASE.</p> <p> AS PER YOUR MAIL BELOW, PLEASE SEE ATTACHED ENQUIRY FROM 2013 ALREADY WITH NO REPLY AND NO ATTEMPT FIXING THE COVERAGE PROBLEMS FROM CELL C. ALSO MY COMMENTS IN UPPER CASE</p> <p>PLEASE ESCELLATE THIS TO TOP MANAGEMENT - I WILL BE TAKING FURTHER AND CONTINUOUS ACTION UNTIL CELL C REPLACES MY PHONE AND CANCELLATION OF THIS CONTRACT WHICH HAS BEEN BREACHED BY CELL C</p> <p>CELL C - We do apologise for the unfortunate loss of your phone and poor customer service.</p> <p>YOU APOLOGISE FOR YOUR POOR CUSTOMER SERVICE BUT DO NOTHING ABOUT THE POOR NETWORK COVERAGE OR RESOLVING MY COMPLAINT (EVERYWHERE I’VE BEEN, INCLUDING RUSTENBURG, NORTHAM, THABAZIMBI, PRETORIA, IMPALA, LONMIN & ANGLO PLATINUM, BRITS, HARTEBEE****RT, CAPETOWN ETC.)</p> <p>THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.</p> <p>CELL C - We take all reasonable measures to ensure that network signal is available on a consistent and continuous basis, but we cannot always guarantee a continuous fault-free service due to the below factors that can at times impact on the signal.</p> <p>CELL C - Physical obstructions –<br />POOR NETWORK COVERAGE ESPECIALLY SLOW DATA IS EXPERIENCED OUTSIDE MY HOUSE EVEN IN THE STREET, MINES, SCHOOL FIELDS – WHEN I TRIED TO PHONE MY SON AT LOFTUS, I EVEN WALKED UP TO 300M AWAY FROM THE STADIUM AND BUILDINGS TO NO AVAIL STILL NO CELL C COVERAGE</p> <p>CELL C- Radio interference -<br />I DON’T CARRY A RADIO OR WALKY TALKY WITH ME. RADIO STATIONS RECEPTION VERY WEAK IN RUSTENBURG, THERE CANNOT BE RADIO INTERFERENCE EVERYWHERE I EXPERIENCE POOR CELL COVERAGE</p> <p>CELL C - Network Congestion due to a number of people trying to use the Cell C Network at the same time –<br />POOR CELL C COVERAGE EXPERIENCED EVERYDAY AT VARIOUS CITIES AND PLACES – IN OTHER WORDS CELL C CELLULAR NETWORK CAPACITY AND INFRASTRUCTURE CANNOT SUFFICE AND CATER FOR ALL ITS CUSTOMERS MOST OF THE TIME .</p> <p>CELL C - Bad weather –<br />WINTER, SUMMER, RAIN, NO RAIN, CELL C HAS PERMANENT COVERAGE AND NETWORK PROBLEMS. WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.</p> <p>CELL C - the features or functionality of your Equipment –<br />AS PER ATTACHED MAIL, I’VE BEEN EXPERIENCING COVERAGE PROBLEMS FOR A LONG TIME WITH VARIOUS PHONES RANGING FROM NOKIA, HTC, SAMSUNG. RECENTLY MY ****** PHONE SAMSUNG S5; S3 MINI; SAMSUNG J1, J5, J3 ETC. – WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.</p> <p>ITS NOT THE PHONES. MY WIFE HAS DUAL SIM AND EXPERIENCES LESS PROBLEMS ON TELKOM MOBILE.</p> <p>WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET EVERYWHERE</p> <p>CELL C - Unfortunately Cell C cannot replace the handset but if your handset is insured we will assist in providing you with the relevant details in order to assist with your insurance claim.</p> <p> THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.</p> <p>CELL C - In regards to the coverage issues experienced at your residence please provide us with the below information behalf in order to assign our Network management team for them to assist.</p> <p>IVE BEEN COMPLAINING SINCE 2013 ABOUT COVERAGE AT MY RESIDENCE AND CELL C HAS DONE NOTHING ABOUT IT OR TO IMPROVE SERVICE AND COVERAGE</p> <p> </p>