Cell C Breach of Contract

My Cell C Contracts expired at the end of 2017, so on the 3rd Jan 2018 I called Cell C Contract Retentions & Cancellations department (on 084143) to cancel both contracts. I spoke to a lady called Portia at 10h15 on that day. She confirmed that both contracts were eligible for mature age cancellation & provided me with a reference number. She also informed me that my last debit order would be processed at the end of Feb 2018. On the 1st April 2018 I received a notification from ABSA that Cell C had once again debited my account. I then called Cell C on the 3rd Apr 2018 & spoke to a man called Tiyane at 08h40 who had no idea about my request even after I gave him the original reference number. He then provided me with a new reference number & informed me that he was going to speak to his supervisor about my query & get back to me the same day. I have never heard from anyone again on this matter. I regard this as a breach of contract on the part of Cell C which is tantamount to *****! Tiyane also informed me against reversing the debit order from Cell C or face the risk of being blacklisted. I am disgusted beyond belief with this service.

Ian Janneker