Cell C - breach of contract !!!!

<p>Beware of cell c ***** <br /> On the 03 of June 2016, I was contacted by cell c by a sales woman named Bridget. She offered me a cell contact cheaper than my existing one, without the virtual reality set. I told her i wanted the same one that I got previously on the contract a couple of days earlier (with virtual reality). She told me it would be more expensive. I told her I didn't mind to pay R100 more and get my vr set. When I got my cellphone and tried to get my vr set, I was informed that they didn't have any idea. <br /> About a month ago, I wrote a review on hello peter and suddenly they called me and promised me a vr set. Since then, when I enquire, they tell me it's on order and they will contact me as soon it's arrived. Yesterday I contact cell c and they put me from one department to other. I was on the phone for almost 2 hours and spoke to 7 different people. I was even referred to a stock department which doesn't exist. Eventually I got a supervisor name, Mr Naidoo but he was busy and I was told that he will contact me. He didn't but I got a call from Nirvana. There is a definite lack of managerial accountability. She promised that she will look at the recording and come back to me before the end of day. She didn't. Bare in mind, that every time I contact cell c or speak to a different person, I have to answer all same security questions and explain the same story over and over. I was under the impression that my vr set was ordered but now no one knows about it. <br /> I decided to cancel my debit orders and hope that cell c will send the same delivery guys to come and collect the handset as I'm tired of being taken as a fool by this company. My advice: never, do any transaction with the telesales department. No one is held accountable as you can never speak to the same person.<br /> Today is two days after nirvana promised to call me I'm still waiting,however I cancelled my debit orders I should get now a lot of calls <br /> kind regards Amit</p>