AP
Adriana P
1 reviews | Active since Jun 2019
30 Dec 2024, 11:09
CELL C. BREACH OF CONTRACT
My debit orders are set for the 1st of every month, for a reason, you decided to run the debit orders earlier, which is a breach of my contract, now the bank expect me to pay penalty fees due to your Mistake, kindly note this will be send to my lawyer. Should you not rectify your mistake
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Cell C's replyOfficial
30 Dec 2024, 11:16Dear Adriana Potgieter,
Thank you for getting in touch.
We sincerely apologize for the inconvenience caused by the early debit order. We fully understand the frustration this has caused, particularly with the penalty fees imposed by your bank.
Thank you for getting in touch.
We sincerely apologize for the inconvenience caused by the early debit order. We fully understand the frustration this has caused, particularly with the penalty fees imposed by your bank.
To ensure this issue is resolved as quickly as possible, we have escalated the matter to our Support Team for further investigation. Our Support Team will be in touch with you shortly to assist in resolving the situation.
Regards,
Cell C | CW
Regards,
Cell C | CW
Cell C's reply30 Dec 2024, 11:16
Official
Dear Adriana Potgieter,
Thank you for getting in touch.
We sincerely apologize for the inconvenience caused by the early debit order. We fully understand the frustration this has caused, particularly with the penalty fees imposed by your bank.
Thank you for getting in touch.
We sincerely apologize for the inconvenience caused by the early debit order. We fully understand the frustration this has caused, particularly with the penalty fees imposed by your bank.
To ensure this issue is resolved as quickly as possible, we have escalated the matter to our Support Team for further investigation. Our Support Team will be in touch with you shortly to assist in resolving the situation.
Regards,
Cell C | CW
Regards,
Cell C | CW