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KM
Koketjo M

1 reviews | Active since Jan 2026

27 Jan 2026, 21:59

CELL C BLOCKED ME SO THAT I CANNOT CALL THEM ANYMORE ABOUT CANCELLATION OF GET MORE

I app**** for a data contract online August 2025 and they said I won't pay for the first month it's for free. I was amazed when they deducted double amount in the next month. I did inquirer about it, and they said there's nothing they can do. December they called and introduced me to a thing called *Get More*. A consultant said it's only for December benefits by January it won't be working anymore. And I asked if they'd increase my monthly money and she said NO! Come January! They deducted more money and when I ask they said, "You're paying for Get More joining fee, interest" and all that. I asked to cancel it and they said I should call this number ***) for cancellation.

I called that number everyday for 5 times and I'd wait for a good 15 minutes to be connected. Up until I got BLOCKED! So now I can't even get hold of them. Sim says NO SIGNAL, but I can use my data.

I went to Cell C branch and when I got there, they also told me the same story that I should cancel using the number. After explaining my side line, the consultant said they don't pick up and we waited for a long time also to be connected.

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Replies (10)
Cell C
Cell C's reply28 Jan 2026, 07:02
Official
Dear Koketjo Malepe, 

Thank you for contacting Cell C.

We’re sorry to hear about the difficulties you’ve experienced with the unexpected charges and the challenges in reaching the cancellation line.

To assist you further, may you please confirm the Cell C contact number in question for the cancellation of the Get More service. Once we have the exact number, we’ll be able to investigate this matter and escalate it accordingly.

We’re here to help and look forward to resolving this with you.

Kind regards,
Cell C | TM 

 
KM
Koketjo M's update28 Jan 2026, 07:08
Reviewer Update
Thank you for the reply, the number is ***.
I would also like to CANCEL EVERYTHING ABOUT CELL C!!! It's very bad
Cell C
Cell C's reply28 Jan 2026, 07:23
Official
Thank you for your prompt response and for providing the number in question.

Please note that we have referred your query to our team for further assistance. They will review the matter and reach out to you regarding the cancellation request and the concerns you've raised.

We appreciate your patience and will ensure this is attended to as quickly as possible.

Kind regards,
Cell C | TM
KM
Koketjo M's update29 Jan 2026, 14:29
Reviewer Update
Afternoon, I haven't got any update from you.
I'm so concerned because even now it says NO SIGNALS.
There's no any move?
KM
Koketjo M's update29 Jan 2026, 22:42
Reviewer Update
It's *** this is my alternative number since when you blocked my Cell C number.
Cell C
Cell C's reply30 Jan 2026, 06:59
Official
Dear Koketjo Malepe, 

Thank you. We have updated our team. Please make yourself available for our call. 

Kind regards,
Cell C | TM 
KM
Koketjo M's update02 Feb 2026, 10:57
Reviewer Update
Greetings
Kindly unblock my cell c number so that I can also contact the branch.
Because they mostly call when I'm at work. So we clutch when coming to that, nor it will be much better if you resolve the matter here.
You will tell me once all the cancellation have been done, even the data contract.
All of this actually
KM
Koketjo M's update05 Feb 2026, 07:33
Reviewer Update
Greetings!
I always see missed call late when I come back from work, and where I work we don't hold phones.
So I just don't know how this matter will be resolved because on weekends you don't work.
As I said, can you unblock my number to at least have signal so that during my lunch I can contact you.
Or make it simple by just cancelling everything down the line. Then that's when you will update here in Hellopeter that it's cancelled
Cell C
Cell C's reply05 Feb 2026, 08:26
Official
Dear Koketjo Malepe,

Thank you for taking the time to explain your situation to us. We understand how frustrating this experience must be, especially considering your work commitments and limited availability during business hours.

We are committed to assisting you as efficiently as possible. Please provide a suitable date and time when we can contact you telephonically to discuss your matter further and work towards a resolution.

Cell C | BMT
KM
Koketjo M's update16 Feb 2026, 11:19
Reviewer Update
Good day, I'd like to know how it all went please?
I lost the number the one that I've to contact you on