Cell C Blatantly Disregards Customer Queries

<p>This is my 4th attempt at getting Cell C to provide me with an answer to my query.</p> <p> </p> <p>My 1st attempt was on 19/05/2016 and the 3rd one on 09/08/2016. I spoke telephonically to Mr Maropeng Motana (Cell C Social Media Consultant) on 10/08/2016. He advised me that he needs to do some further investigations as to the root cause of why my bank account stopped being debited for this particular contract.</p> <p> </p> <p>I sent him an email follow up on 17/08/2016 and have simply never heard from him or one of his colleagues ever again . We are now 7months down the line and still no proper feedback. Meanwhile Cell C's attorneys are sending me letters demanding payment.</p> <p> </p> <p>My query remains, WHY DID THEY STOP DEBITING MY ACCOUNT WHEN THERE WAS SUFFICIENT FUNDS AVAILABLE EVERY SINGLE MONTH? AND I HAVE THE BANK STATEMENTS WHICH I EMAILED TO MR MOTANA TO PROVE IT. I am honestly at my wits end. I respectfully request that someone senior to Mr Motana please deal with my query. Mr Motana has all the details and bank statements.</p> <p> </p> <p>Regards</p> <p>Shudley Petersen</p> <p>T: ********** </p> <p>E: ********** <p> </p>