Cell C - Blacklisting when services were never rendered

On May the 18th 2019, My girlfriend & I visited the Cell C store in Tzaneen at the Crossing Mall & was wanting to take out a Cell C LTE wireless internet package. The lady that assisted me did the contract & I was given a wireless Router & sim. I was told LTE is available in my area on Essenhout Street, Arbor Park, Tzaneen. Once I arrived at home, I connected the unit & could not connect to a network. Upon calling the branch in Tzaneen back I was told that a Sim Swop had to be done, however I will not be charged for it but the Sim Swop will only take effect on Monday the 20th of May. On Monday the new Sim card still did not work. They said they were escalating the issue. Two days later I was informed that there is no LTE in my area & I should return the unit for cancellation of the contract & so I went back in store to the lady that did my contract & handed her back the equipment and that she was going to cancel the contract. I am highly upset at this moment in time. Due to the incompetence of the Cell C in store representative at the time my contract was never cancelled & I have had to reverse debit orders with costs as Cell C thinks they can take money out of my account for services not being rendered to me. Furthermore, I strongly feel Cell C is liable for my costs of reversing debit orders & I will ask the bank to give me a letter reflecting these costs. Cell C collections centre was notified in November last year in writing of the situation, with proof of all the emails sent to Cell C and the events that took place & has done nothing about it. My girlfriend is now black listed & she has now been contacted by outside attorneys, Hammond Pole.

This is absolutely unacceptable & the fact that Cell C are doing nothing about this with countless emails & calls to the Tzaneen branch, Cell C themselves including the legal department.