CELL C: BLACKLISTING OF A DEVICE WITHOUT CLIENT'S AUTHORIZATION

I bought a contract cellphone at Cell C Green acres in May last year and I insured it same day. After a couple of days I had a problem with the Cell C Sim card. I couldn't receive/make calls and send / receive SMSs unless I restart the phone. I phoned Cell C 084 135 multiple times the agents were not even getting back at me, I was the only one who always phoned for feedback. After some weeks I decided to go back to Cell C Green acres and inform them about my problem. The consultant that I bought the phone from helped me, he checked my phone settings and said that everything was in order. He then advised me to put the Cell C sim card as Sim 1 as I had two Sim cards. The issue continued for a short while and I was able to use the Cell C Sim card on the contract phone. In March this year my phone fell the screen cracked and the front camera was affected. I went to Cell C Green acres to book my phone in for repairs. The manager assisted me, I filled in the necessary forms I then received a reference number. The manager advised me to contact C-surance the following day in order to claim. I did so and gave them the same reference number, the insurance people requested me to forward them the subscriber agreement and the tax invoice. I asked the lady as to why they are requesting these documents she told me that its to confirm if my phone is actually insured because they never received the documents from Cell C. I was so furious because this whole thing was delaying the process and I am paying insurance. I phoned Cell C Green acres for them to e-mail me the required documents. The consultant that I spoke to was not professional at all I gave him my e-mail address immediately after that he dropped the phone in my ear. I had to phone right away and confirm if he took the correct e-mail address. Even though I was angry at the consultant's behavior I just decided not to complain to him about this. I went to the internet cafe to check for my emails all to find out the Cell C consultant e-mailed me some other client's information. I then phoned to inform him about his mistake. He didn't even apologize for this inconvenience. Eventually he e-mailed the correct documents. I then forwarded these to C-surance. The following day I received an SMS from Cell C Repairs that says my phone is blacklisted. I was so confused, I phoned Client Care in order to be transferred to Cell C Repairs. The lady that I spoke to asked if I have never reported my phone ****** or lost. Obviously not because I have been using the phone ever since. She mentioned that the phone was blacklisted in July 2018 at Greenacres and I needed to contact the store. Since it's blacklisted the Repairs department wont be able to assess the phone. I phoned the store and found out that the phone was blacklisted by the consultant that I bought the phone from. I was so fustrated because I never went to the store to blacklist my phone. I asked to speak to the consultant that is responsible for this. He answered me in a very rude manner. At Customer Care they already told me to bring an affidavit in order to unblacklist the phone. I took time off from work, 28 March I brought the affidavit so that the process does not delay any further. I asked for the manager, he explained that the process of unblacklisting takes 24-48 working hours. I asked him to investigate about this matter and he must ensure that they speed up the process as I have not authorized for this blacklisting. He didn't bother to phone me the following day with feedback as he said he would. I'm the one who phoned him. Still he was not helpful as he did not come up with valuable information as a manager. To cut the story short, everyday I have to phone Cell C and they do not give me any feedback and my phone is just there somewhere still blacklisted while the person who caused all of this is not being accountable. Yesterday I phoned the Complaints department up until now I have not heard anything from them. As a client I just don't feel valuable at all and I don't trust Cell C , blacklisting my phone without my authorization. I'm paying Cell C every month but I'm getting the worst service ever. I need my phone ASAP. Its been a week and nothing has been done.