Cell C Blacklisting and Claim

I have 2 contracts with cellc since 2016, taken out with Glocell at the time as they were managing cellc base.

I upgraded Samsung j5 in April this year to a Huawei P30 Lite at the Cresta store. 19th of August I was ****** in Randburg, Immediately tried to blacklist phone after incident. Called contact centre 084140, they advised they cannot pick up IMEI number.. problem 1, probably issues from the migration from Glocell. That is not the customers fault!

I then rather went into the Cell C store to blacklist, the Lady advised she can also not see the Huawei p30 IMEI number she can only pick up the old Samsung j5. However, she could see the upgrade in April to a Huawei p30 lite. She could not help with blacklisting and advised me to come with Box.

The following day 20 August, phone still not blacklisted.... I went to the store with box as instructed, another lady helped meat the Cresta store. She gave me a blacklisting form to complete, completed it in order and she said she sent it off it will take 24-48 hours to get ITC number... I waited. No sms with ITC number to date.

Today 26 August 2019 6 days later. I called the store the lady who assisted - not in, another helped me, Nelly, she said she cannot see IMEI number no blacklisting nothing on system, advised me to call 084140 again - thats what I did. Nqobile from customer care was very abrupt with me and told me she cannot help, theres no IMEI showing only old J5 I must contact store... problem 2 the run around game now.

I need to get this sorted I need to claim from insurance as I do not have a phone. The phone was taken out at your Cresta store in April because your agents bombarded me with upgrade calls, so I upgraded. Biggest mistake!

It is now a week later since I got ****** and no ITC ref to get affidavit. Your monthly payment and insurance premiums get paid on time!!

It is not my fault you cannot find an IMEI number, the phone was released from a store to a customer... you have an upgrade as reference. how can it not show on system?? surely this is reckless? issuing phones and then not picked up by system?If this is an issue with insurance as well then You guys better get this contract and insurance cancelled immediately because i will not pay R500 for a phone that I do not have!

I will escalate this to an ombudsman I am so tired of Cell C's incompetence!