Cell C BLACK - Plague...

Item: Cell C
Rating: 1
Author: Gerhard V

Got the "Black" media player with my new phone and set it up.

Rented a movie and now I cant watch it because it's forever "loading".

I have 4G+, so thats not the issue. The "Black" app I downloaded has an A.I. (ASK SID) that assists with FAQ but does not load either?!? And that is the go-to response from email - ASK SID... Pathetic. No contact number either???

Call CellC and none of their advisors know anything???

One cheeky Cell C advisor tries to give advise, but she clearly doesnt have a clue...

Dont waste your money on this product. Get the idea it was launched way before the bugs were sorted out.

Helpful (0)

Replies (2)

Cell C's replyOfficial

22 Mar 2018, 08:02

Good morning Gerhard

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's reply22 Mar 2018, 08:02

Official

Good morning Gerhard

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Gerhard V's updateReviewer Update

27 Mar 2018, 21:12

Some guy contacted me but had ZERO answers - absolutly no help at all... Issue was refered to the "technical dept" who have yet to get back to me. Let me know when I can expect a refund on the items purchased on the black application as well as where I can drop off this useless media player.

Gerhard V's update27 Mar 2018, 21:12

Reviewer Update