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MA
Magnus A

1 reviews | Active since Mar 2009

27 Jul 2018, 08:27

CELL C BLACK IS **** AND ITS NOT EVEN ON YET...

BLACK IS ****... And its not even switched on yet. I refuse to pay for it before I tried it (because that is what the sales pitch was)..... Now that the contract is signed they give you this BS; You have to love this reply from them when I asked them for the 3 month voucher they promised me:

--->"Thank you for your response. Kindly note your first month Fibre billing cycle activation is not yet complete on Cell C side. The voucher pin is only issued once the billing cycle has been successfully completed and the voucher will then be emailed to you on the activation email. If you require any further assistance please email us at ********** Kind Regards, TEAM black " <<<----

DSTV Can enable your decoder immediately and they don't even have a cable connected to their device.

0
Replies (3)
Cell C
Cell C's reply27 Jul 2018, 08:43
Official

Good morning Magnus

We have requested one of our team members to look into this matter and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jul 2018, 13:40
Official

Thabisile has been in contact with you to assist with this matter. She advised that she will follow- up on this matter with Black and Fibre support.

Regards
Cell C | PN

MA
Magnus A's update30 Jul 2018, 12:55
Reviewer Update
Despite the fact that I was promised a call back from "Black" within two hours - they did send through the Voucher Number. Thank You. I'd also like to recommend Deepak for his assistance (patience) in this matter. The original misunderstanding was that the voucher number will be sent 48 hours after your line is enabled. What they should have said is once you are registered with CFibre thereafter 48 hours (because Line Active is what OpenServe says when they are finished at your house).