Cell C Black, inadequate support

I recently signed up for fibre and part of the deal is that I get free Black for 3 months. Now after activation I was sent a user name and password. That password does not work, when I click on forgot password, it sends me the very same password. Also this password does not meet the minimum criteria (as per Black) in that it does not contain special characters or numbers.

I sent many emails yesterday to ********** but they keep responding that I need to log on to complete my user information. The only problem is I cant log on, hence my query that I sent to them. There is no contact number, maybe I need to explain it telephonically.

It started of as a simple query, but I am very frustrated now, because the support team doesnt seem to be reading my email and might just be giving generic responses. Not a good way to start a relationship with a customer.