FT
Frederick T

1 reviews | Active since Jun 2011

22 Apr 2015, 13:47

Cell C Bills Inactive Accounts

In December 2014 I decided not to upgrade an existing data contract 2gig @ R244 per month.<br> <br> I took another contract 5gig day and 15 gig night @ R199.<br> <br> The R244 contract was not cancelled by Cell C and I am still paying for the contract without using the service.<br> <br> Cell C is now doing the who salute - blaming the customer - instead of doing the why salute.<br> <br> Why will I start a new contract at a cheaper rate - more than 10 times cheaper - and still continue with the old contract?<br> <br> Big is bad and the customers always get bul****.<br> <br> Buying data and cell phone contracts and insurance and medical aid are all in the same category - a massive GRUDGE purchase.<br> <br> Cell C can you at least inform your customers when they are paying for inactive accounts?<br> <br> <br> <br> <br>

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Replies (1)
Cell C
Cell C's reply22 Apr 2015, 14:36
Official
Hello NoBS,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN