Cell C billing/Collection

Can someone from Cell C billing/collection department who knows whats going on to kindly phone me.

After i changed banks and moved to a new bank. The new bank details for the debit order was provided to Cell C. Cell C consultant acknowleged the new detail and told me that it is captured and on the system.

A month later, the debit order doesn't go off the account, Within the month, Cell C sends me a email claiming the outstanding account is due, i decided to pay via EFT to the banking details on the statement.

On the second month now, The debit order doesn't go off again. Now i get a statement for double the acount owing plus a R70 debit order rejection fee added to the bill.

Someone from billing department needs to explain what is going on, I am not going to pay R70 for Cell C mistakes when on one bothered to inform me that these issues were occuring. If you knew that the debit order bounced or didn't go off, you shall of phoned me and informed me about it. Now i want the debit order to be removed from the system because debit order is becoming unreliable and problematic. i'll be personally be paying the account via EFT. The fact that No one is see the EFT payments in the nedbank account is becoming a issue when billing is genarated I have proof of payments for the two months that was paid via EFT. Theses Documents can be requested if required.