SM
Snenhlanhla M

1 reviews | Active since May 2012

14 Sept 2016, 13:02

Cell C Billing system *******

<p>I am Totally mad with cell c, the kind of poor service you give to your clients. i have a contract with cell c that i was suppose to be billed R99 a month but from the day i started using it ive never been billed R99. R350 is always deducted from my account, when i called to inquire about the matter i didnt get help. today ive called cell c billing department 4 times. the first time i called Sphiwe answered very unproffesionally he kept talking to poeple on the background and he dropped the call, 4th attempt rudely asked me to call back because his System is not working. so how does one get help from cell c.</p>

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Replies (2)
Cell C
Cell C's reply14 Sept 2016, 13:05
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply20 Sept 2016, 08:21
Official

Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Best regards,