GV
Gerhard V

1 reviews | Active since Apr 2014

22 Jul 2016, 18:09

Cell C Billing nightmare!!!! YOU SUC****! 3rd HP post now!!!

<p>Ok,</p> <p> </p> <p>This is beyond crazy now.</p> <p>Does Cell C have people working for them? Or perhaps they just dont do their work?!?</p> <p> </p> <p>I though 8ta was bad... But really... They cant hold a candle to the non existent customer care from Cell C.</p> <p> </p> <p>I had an issue and requested it to be addressed late in May. After numerous attempts to contact and have it rectified, still no joy.</p> <p> </p> <p>They have at some point admitted to their mistake, but just dont seem to want / care to rectify it.</p> <p>Yet they are perfectly able to deduct the incorrect amounts every month!!!</p> <p> </p> <p>I specifically asked for a reference number and every new call centre operator acknowledges the queries logged (x5 queries logged the last time if I recall!!!), so why not address it???</p> <p> </p> <p>Does it need to go into double figures first???</p> <p> </p> <p>GATVOL...</p>

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Replies (2)
Cell C
Cell C's reply23 Jul 2016, 06:03
Official

We have escalated this matter for further assistance. Do expect communication and be assured this will be sorted amicably.

We apologise for the inconvenience caused.

Regards

Cell C | PN

GV
Gerhard V's update25 Jul 2016, 16:10
Reviewer Update

The matter was Resolved.

Thank you Patrick Mphuti.