CELL C BILLING ISSUE - THE WORST SERVICE

For the past 2 months Cell C has not debited my monthly installments due to some billing issue on their end.

Even though the admit the problem is on their end, they still insisted I Call my bank to confirm if anything has change. I provided the with an official account confirmation letter from the bank.

For 2 weeks straight I have been battle for them to set up a once off debit order so they can get paid, to no avail. In addition to all of this I receive constant phone calls an SMS`s telling me my account is in arrears.

On Friday the 30th of April 2021, I finally got hold of someone promises made still did not call me back.

See email below:

from: Waleed Isaacs <***> to: "Martha Tsoey (Contractor)" <***> date: Apr 30, 2021, 5:20 PM subject: Waleed Isaacs FNB account Confirmation mailed-by: gmail.com

Hi Martha

I have attached my FNB account confirmation. Definitely not an FNB issue.

So kindly escalate, I need cell c to confirm this issue has not affected my Credit Rating. Also I would like to be reimbursed for the inconvenience. Confirmation in writing acknowledging the issue is on Cell C`s end. Also how Cell C intends compensating me for the inconvenience.

A guarantee that this issue is now resolved, debit orders will run as per normal. An explanation of what each contract costs me each month. It also seems that I will be paying more than 700 p/m for all contracts I informed that my total will not exceed 700

Failing all of the above I will be cancelling all Cell C contracts. Also will not be paying a cent. I am disgusted by the way this is being handled. This is not directed at you personally, if you could please just direct it to some in a position able to action my request.

Regards W Isaacs

I called this individual a few times on Friday evening she eventually got someone to answer and say this phone is not hers, when that number is on the email signature.

BULL****!

To top it all there are issues with the contract, even thought by balance enquiry says I have 0 minutes I can still call so does this mean I am no longer on top up or Cell C just upped the limit.

In closing Cell C wants to pay all outstanding fees, not my fault. The including late penalty then I need to log a dispute to get my money back.

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Waleed Isaacs ***